Scope
This policy explains the sales, delivery, cancellation and refund terms for digital eSIM data plans purchased on WeSIMTech. It applies together with our Distance Sales Agreement and Terms of Use.
Nature of the product
eSIM plans are digital services with no physical delivery. The country or region covered, the data allowance and the validity period are shown before purchase. Plans work only on eSIM-capable, carrier-unlocked devices, so please check device compatibility before you buy.
Price and payment
The current price, currency and any applicable taxes are shown at checkout. Payments are taken with your bank's 3D Secure verification; card details are never stored on our systems.
Delivery
Once payment is confirmed, the QR code and setup details appear in your account and are sent to the email address on the order. Delivery usually completes within minutes; we will keep you informed of any provider-side delay.
Right of withdrawal
Under Article 15 of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly by electronic means or to intangible goods delivered instantly to the consumer. eSIM plans fall into this category; the cancellation and refund terms below still apply.
Cancellations and refunds
- Undelivered orders: If the QR code cannot be delivered for technical reasons, the order is refunded.
- eSIMs not installed or activated: Refund requests for plans that have not been installed on a device or connected to a network are reviewed, subject to the provider accepting the cancellation.
- Service issues: If a plan does not work within its coverage area on a compatible device with a correct setup, our support team investigates with the provider; if the issue cannot be resolved, a replacement plan or refund is offered.
- Non-refundable cases: Plans that have been activated or used, incompatible or carrier-locked devices, wrong country or plan selection, and expired plans.
How to request a refund
Send your request with your order number from the support section of your account or to info@adelatur.com. Approved refunds are made to the card used for payment or to your account wallet; the time for the amount to appear on your card depends on your bank.
Reseller (B2B) orders
For orders placed under the reseller program, cancellation and refund rules follow the reseller agreement and the terms in the reseller API documentation.